Frequently Asked Questions (FAQs)

Home / Frequently Asked Questions (FAQs)

Pre-Sale Questions


How do I start my own station?

You will need a few services and maybe some hardware.

    1. * A broadband internet connection
    2. * A Vouscast account
    3. Computer
    4. Broadcasting software (Optional)
    5. FTP Client
    6. Mic(Optional)
    7. Mixer(Optional)
    8. Headphones(Recommended)

Once you have the above that suits your needs you can at least start your Autodj and begin broadcasting over the internet.

 


Do I need a license?

You do not need a license to start an internet radio station unless you plan on playing copyrighted music. Go here for more details on licensing including where to get licenses.

 


Can I point my own domain to the server IP?

Sorry, we have discontinued this service. We’ll provide you with a domain pointing to your server.

 


Do you offer web hosting & or Design?

Not directly, VousCast Media Servers only provide media streaming servers. See these services offered by our partner G & D Enterprises, Inc. Website Design, Domains, Hosting and other website related products and services.

 


Is internet radio right for me?

Why not? If you have something to say or music you’d like to promote or maybe you’re an awesome DJ no one has heard. Hey, feel free to express yourself. Internet radio broadcasting is right for anyone who feels they have something to share with the public.

 

Do you develop Apps for streaming?

Yes, we do. We would be happy to develop your App as well. To show our clients how much we appreciate their business existing VousCast Media enjoy a significant discount on Apps. Get started here.

 


Post Order Questions.


After my order is complete, what happens?

Once your order is complete within a few hours (except Sundays & Holidays), we create your server and email you your access information.

 


What is your refund policy?

You are entitled to a full refund if you cancel within 24 hours for the following reasons.

  • You must cancel within 24 hours of signing up for our services
  • We fail to provide the service you paid for
    Any promotions and specials are excluded from our 24Hours money back guarantee.

You should also read our Terms of Conditions and our Service Agreement for more information.

 


How do I access the Control Panel?

In your browser address bar enter the server domain we provided you with in your access email include the CP domain and port number. Log in with your admin username and password (Not the source password) and you can manage your servers from the dashboard.

 


Listener Stats?

Real time listener stats can be found on the Control Panel dashboard, from there you see all your listener stats.

 


Questions on getting started


What is Autodj?

Auto-DJ is software that comes as part of Centova Cast which allows you to upload mp3 files to your server, which in turn lets your radio broadcast 24/7 without the need for a computer or automation software (i.e. Sam Broadcaster).

 


How do I start using Autodj?

Log into Centova Cast using the username and admin password (not the source password) we sent you after your order was complete. When you first log in after purchase your server will not be running, do NOT click start yet. Instead, from the left menu under AutoDJ click files  in this section you will upload 1 or more mp3 files once upload is complete, click on return and click on “Media” from your list of files drag and drop at least 1 file into a playlist with a general rotation setting click return again.

Now you have files in a playlist click the start button to start the server. If a success message is returned your station is streaming whatever files you placed in the playlist, from there you can add more files and create more playlists, your listeners can now hear your broadcast.

 


How do I stream from a Live source instead of Autodj?

To override the Autodj with a live source go to your computer and strat your automation software (Sam Broadcaster, RadioBoss, BUTT etc.) start your music and then start your encoder whatever is playing in the player will fade into your stream while the Autodj automatically fades out. When you are done stop your encoder or exit the program your Autodj will fade back in and replace your live source with no space between.

 


Do you offer a Free Player?

Yes only to our current customers upon request. To request our html5 web player open a new ticket, enter “Player Request” in the subject line, select “New Player” from the category dropdown, in the message section enter your station’s name, website, Facebook page, and Twitter handle (we add your social networking links to the player allowing your users to easily share your station’s link).

 


Do you have a radio directory?

Not at this time. Both SHOUTcast and Icecast have their own directories and there are tons of Free 3rd parties directories including TuneIn.com.

Help-Desk